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Peter Marks avatar image
Peter Marks asked ·

RingCentral SIP servers?

i have a virtual employee in the philippines that uses our softphone. Our previous VoIP provider had a SIP server local to asia (in hong kong) that we used for less latency. Does ringcentral have different SIP servers for users who are overseas?
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mike-goodwin844 avatar image
mike-goodwin844 answered ·
Hi Peter,

We currently only have servers in the US and EU, but we are currently working on expanding our footprint to cover other parts of the world. Because of how our infrastructure is setup, the devices that are assisted provisioned (desktop apps, mobile apps, and supported desk phones) will register to the closest servers automatically and require no additional input from the end user.

I hope this helped!

Mike Goodwin | Tier 3 Support
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What about unassisted devices?  SIP server# for Australia?
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Hi Chris, 

Check out this KB article for some more info that might help you out! 
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Hi Peter,

We have a Valcom door answering system and were told by Valcom that we needed a Valcom SIP enhance Trunk port to communicate from the door answering system to convert it to SIP and it will connect via our server. We will need RingCentral to help us with the settings. Do you know who would be the person who would have this knowledge?

Thanks,
Rose 
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Hi Rose, since the door system is a 3rd party device, our Support Team doesn't get any training on it. However, often times, the provider of that device can help guide you in setting things up with a VoIP system like ours.
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chris-cheung12784 avatar image
chris-cheung12784 answered ·
Hi RingCentral,

Do you have servers in HK now?

Thanks
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Hi Chris!

Here is a map that breaks down what we have over the world. We have PSTN POPs in HK - but not a Datacenter. The closest one is in Tokyo/Singapore


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