Hello, I am a Professional Services Advisor and I can help show you a couple of ways to do what this.
The most efficient would be to create a call queue group and name it 'Main Line'. Add yourself to the group and route all calls coming in from the main line to the group. So when you need DND, you go to select the '
Do not take calls', you will have a 3rd option to not take
Call Queue calls. Selecting that will allow you to take calls for your direct line while main line calls will roll to voicemail in the group.
Can you give me more details of exactly how you want the main line calls to be handled as there is some tweaking available.
Just looking for some advice on how to set it up - If I created a Queue to include the receptionist and backup(s), how would I set it so that it only rang their phones if she turned on her DND? I don't want her to have to log in to RC and change settings each time she has to go to the bathroom :-)
Well, you might have to do some testing but I am thinking of a sequential order with the receptionist first and a long timer before going to the next person in line. but since call queues are single threaded, the next call that comes in if the receptionist is on the phone will go to the next in line.
Do you want calls to wait for the receptionist all the time unless that person is on DND?
Only when on DND will it flow to the other people?
Hope this makes sense:
I don't want callers to hear a phone ring for more than 30 seconds.
I want all calls to go to receptionist and only receptionist when she is at her desk.
I want her to be able to push a button on the phone and calls go simultaneously to a group of other people (who will only hear it ring if she pushes the button). The also have their own direct lines that need to ring all the time.
If none of the others answer, IVR (on voice mail message, press 6 for directory, no entry leave a message).
On our old PBX system, there was a "FWD" toggle button that would just send all your calls to someone else. That's the functionality I'm trying to re-create (without having to log into RC, change settings, step away, remember to log back into RC, restore settings when get back).
I've suggested an Idea to be able to program the DND button to do something other than just send directly to VM, but no response yet.
I know that this is an "old" thread. But it brings up a point that I am considering prior to signing with RingCentral. In the 20 years that I have been managing our corporate PBX, we have always had at least two attendant consoles. If one attendant want a break. She calls for someone to take over one of the two consoles.
This is standard for us during business hours. If the PBX receives a call outside of business hours, the call is routed to a menu/routing program that I developed in consultation with the various departments.