I created a private park location, added users and enabled "Presence" on the devices. The park location shows up as a button on my desk phone and I can park a call from both my desk phone and my softphone. The problem is that I cannot pick up a parked call within the softphone app.
According to the instructions, there should be an icon that says "Pickup" on the HUD" tab:
But after I park a call, this option is not visible. Any help would be greatly appreciated!