question

dave-bradley avatar image
dave-bradley asked saadetswift16514 answered

open app but no dial pad, etc...

I am running ringcentral app on my windows 10. At some point, the app start spinning and spinning but nothing showed up. I uninstall it, download the app again, installed and the same issue. I reboot the machine and no luck. I am not connected to a network, I tried to turn off all norton features and still the same issues. The ring Central meetings is working fine. Any hints?
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mark-bartoszek11103 answered
You need to sign in to use the app, and to sign in, you need to be connected to a network.
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saadetswift16514 avatar image
saadetswift16514 answered
Hey dave, you definitely need to be connected to a network (internet) and then I'd follow up with your IT department to see why your computer isn't able to open the app.
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