One of our colleagues accidentally created a duplicated account on RC which caused conflict between or main company account on Glip. (We had the same issue last year and resolved in two days.) Since then 3 people are locked out from their glip account and can't log in.
We started to experience weird error messages or some of the setting options are missing as I noted below.
- The accounts of users from Argentina are disabled and they're receiving an error message when they tried to sign in with their e-mail accounts.
- Glip Admin can't remove accounts from some chats or disable individual accounts.
- Some accounts can't be assigned as admin
RC agents keep saying that Glip technical support is going to contact me but I haven't heard from anyone and its been a week. Today I called for the 5th time and got the same response.
I hope there is someone who can help me with the above issues. It's very frustrating.