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Glenn Nunez avatar image
Glenn Nunez asked mary-community-moderator commented

Trying to change a user from direct line to app, but now I can't assign number to account.

I was trying to assist a user who originally requested a physical phone and was assigned a direct line, but later found that the company is pretty much using the desktop app instead. I followed the directions to remove from direct line and switch, but now I can't assign the number back to the user.

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Hi @Glenn Nunez, please ask an assistance from your Account Manager regarding this.

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