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deanna-boras asked ·

calls are going straight to voicemail

I have a soft phone and since yesterday all calls are going straight to voicemail. I've checked my settings and they are correct. So not sure what is going on. 
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bob-robinson3288 answered ·
It's typically either that you have recorded a voicemail greeting in the spot for introductory greeting, or your status is on Do Not Disturb.  Many people call me in IT saying their calls are going straight to voicemail when in reality that greeting plays and then the phone rings.  Call the number and wait for the greeting to end and if it starts ringing afterward, that's your issue.  If not then DND is on somewhere, either on a softphone or on a desk phone.
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I was just speaking from experience.  I'd guess there are articles here on the community and on support.ringcentral.com on what DND affects.  Sorry I don't have any links handy.
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Bob, I believe our issue was the Latter with the DND being on.  Do you happen to have a link to where this DND needing to be OFF is referenced?  Thank you.
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