question

matt-banker avatar image
matt-banker asked ·

attachments won't download

My company often posts attachments (usually pdfs saved on our network) and I have been unable to download them. The box pops up at the bottom of the screen but it will say "0/30Kb, paused". If I go to resume the download, it does nothing. It has only been doing it on my computer. I can open downloads on my phone or other office computers. 
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mary-community-moderator answered ·
Hi Matt,

Please check the settings of your computer as you mentioned that it is the only one having issues.
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What settings exactly would you recommend? Perhaps I should also say it hasn't always done this. We've used Glip for about a year and it just started about 2 weeks ago
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Are you able to download anything outside Glip?
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Yes. Glip is the only thing having an issue
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