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the-lighthouse183 asked ·

How do I create a new or edit and existing fax cover page?

I downloaded the desktop app (Version: 20.2.31.176 Web, 20.2.30.1656 Windows) but I don't see where I can create a new fax cover page or edit an existing fax cover page.
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mary-community-moderator answered ·
Hi,

This feature is not available in the new RingCentral App. 
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the-lighthouse183 answered ·
Thank you.  How do I create or edit a fax cover page using the RingCentral web interface?
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mary-community-moderator answered ·
This is only available on the other app called RingCentral Phone. You may check the link below

RingCentral Phone Desktop - Create a Custom Fax Cover Page
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Mary, Also one of the challenges is, the RC Classic uninstall does not seem to be working on people's machines (including mine)

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We are using RC Video through the GLIP app.
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Can you tell us the current version of the app you have?
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My machine is showing:  20.2.30.1656, while others are on:

20.2.30
20.2.1
20.2.20.1473

Part of the challenge is these machines are updating at a different pace and there is not consistency when it comes to the version.




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I suggest for you to uninstall it for now then download it through this links below if you're using Windows or Mac. 

PC:  https://app.ringcentral.com/downloads/RingCentral.exe
Mac:  https://app.ringcentral.com/downloads/RingCentral.pkg

Then make sure once you go to settings, RingCentral Video is selected.
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