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Fax: Deliver fax to multiple extension users (or e-mail address)
Tags: fax, phone, fax
Aug 27, 2015 at 10:24pm   •   6 replies  •  0 likes
I would like to be able to designate more than one extension to receive faxes (ideally in the "Deliver faxes to:" settings area)

As it currently stands, only one extension can receive and VIEW incoming faxes.  This is not efficient, as the onus is now on one person to read and later disseminate faxes as necessary.

In a physical office situation, with a physical fax machine, an incoming fax can be viewed and read by multiple people.  Why can't we achieve this in RingCentral?

Appreciate your help!
6 Answers
answered on Jan 15, 2020 at 6:59am  
If you add other email addresses, won't they also receive all of the user's voicemails and texts?

answered on Mar 12, 2019 at 8:56am  
We accomplished this by directing FAX and Voicemails to a shared mailbox, and then giving those that need access to that mailbox.

answered on Mar 8, 2019 at 9:36am  
Agreed! We're struggling without this feature.

answered on Sep 11, 2018 at 11:54am  
This is a must have feature!

answered on May 23, 2016 at 7:23am  
This reply was created from a merged topic originally titled Can multiple email addresses receive notifications of received faxes?. I would like to have several different staff members receive notification of an incoming fax. Can this be set up that way?

answered on Aug 28, 2015 at 4:13am  
In the notification section of the extension you can enter more than one email address so that the single fax can be sent and read by multiple people, just separate them with a semicolon.. For example, enter;;    etc.


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