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2 instances of the Ring Central phone
Tags: ringcentral app, extension, ringcentral app
Dec 30, 2020 at 8:18am   •   3 replies  •  0 likes
Katie Kunsman

Every time I get an inbound call on my laptop, I get 2 instances of the Ring Central phone. I only want the one that's attached to Google Chrome to ring. Is there any way to fix this outside of deleting the desktop app?

3 Answers
answered on Jan 9, 2021 at 7:39am  

You can safely delete the desktop app if you'd like.

Personally, I like the old RC Phone app the best for making/receiving calls. It seems to have the best interoperability with both Chrome and the Outlook plugin so you can click to dial and have calls come in/out in one predictable place (the RC Phone App).

I know there are other newer desktop apps out now but until I can click to call in Chrome/Outlook and have a call be sent to the new app it's kind of pointless....

Oh, and don't even get me started on the web auth issues!!!

answered on Dec 30, 2020 at 9:58am  

If you have both RC desktop app and Chrome extension app installed in your system, it is obvious that they will collide when a calls comes in. Can I get to know what is the idea behind using a desktop app if you don't want it to ring?

The plugin for Chrome is pretty basic feature where as Desktop phone is developed phone .

As a solution of your problem, it is mentioned here: "To avoid the double ringing, which could be part of the thing causing the call issues with the Chrome app, either have the Users uninstall the Chrome app or don't log into it if you are going to use the softphone. "


In your case I will say you can log out of your Softphone app

answered on Dec 30, 2020 at 11:58am  

I pull all of my reports out of the browser-based app, but I thought I was missing some features, so I installed the desktop app. I guess I can delete it if it causes no harm.

on Dec 30, 2020 at 12:08pm   •  0 likes

No issues.. both are independent.. You can remove one

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