question

Lwod Eng avatar image
Lwod Eng asked Matthew Philbin commented

MET-106 Error Code

My app recently starting getting many errors with errorCode MET-106.

I am unable to find any documentation or explanation of this error code.

If anyone knows what this means, it would be helpful to help debug.

Thanks!

meetings
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Phong Vu avatar image
Phong Vu answered

What API call returned that error code?

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Lwod Eng avatar image
Lwod Eng answered Lwod Eng commented

@Phong Vu Thanks for the response! CreateMeeting is the API call.

2 comments
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In your sandbox environment? If so, it might be that your sandbox is not enabled for meeting feature. And if so, what is your sandbox account's main company number?

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Lwod Eng avatar image Lwod Eng Phong Vu ♦♦ ·

No. In production. This was all working fine for months until the errors started cropping up on March 1.

See the pattern of errors below. The timing is not correlated to our usage. After 4pm PST, we are able to sucessfully create all of the meetings that errored before 4pm PST.

screen-shot-2021-03-07-at-73639-pm.png

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Lwod Eng avatar image
Lwod Eng answered Matthew Philbin commented

Some additional information: We only receive that error code during certain hours (roughly 8am PST - 4pm PST). In the late afternoon and overnight, the same exact calls that fail with MET-106 during the "working" day start suceeding.

4 comments
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Ok. Meanwhile, can you open a support case at devsupport@ringcentral.com.

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Lwod Eng avatar image Lwod Eng Phong Vu ♦♦ ·

Yes, we've been contacting devsupport@ringcentral.com since 3/3, as well as reaching out to our account manager with very limited response.

If you have the ability to help, we'd be very appreciative.

PLA-56838 is the id of our RingCentral Jira ticket for the Dev Support team.

Thank you for your help!


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This is what the engineer detected and suspected.

It seems the user had exceeded the create meeting API limit for a particular user. The limit is set to 500 API call create meeting API calls per day.


Can you please check if you can create meetings now or after a day?

Let me know. Thanks

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