question

Mark Lawrence Cristobal avatar image
Mark Lawrence Cristobal asked Felix Erfurt commented

Feature that will have more than 15 min waiting in a call queue

Feature that will have more than 15 min waiting in a call queue

call queues
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Hi @Mark Lawrence, please submit your feature request in our Ideas Portal here.

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I also submitted that idea today.
We have a hard time believing that RC can not increase the wait times.
Any wait times for e.g. Airlines is more than 15 minutes today, so clearly no Airline is using RC?

Yes, no one wants to stay in queue long but 15 minutes max is just not feasible.
Should be up to the customer to configure this.

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