Also we are recording all incoming calls for quality assurance. We only want Admin to be able to listen to these recordings. Any ideas?
Our company employs outside customer service reps who use a deskphone along with the RingCentral app for windows. We currently have one group and thus, one queue. Like your competitor, we would like the ability to allow each user (CSR) to log in and out of the queue without requiring Admin.
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Team messaging, video meetings
and phone - all in one app.
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