question

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Main Mailbox asked mary-community-moderator edited

View all calls and messages from all extensions at same time?

Hi everyone,

I have a basic account with 1 phone number. I created three extensions as a means to separate the calls. The main number and three extensions were all created with the same email address.

When I sign into the app, I can only view 1 extension at a time.

I am hoping to figure out a way to view the main number and three additional extension calls and messages at the same time on the app.

Thanks!
Jason

ringcentral appextension
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jenn-community-moderator avatar image
jenn-community-moderator answered

Hello Jason, that would be the expected behavior of our app. You can only view one extension unless you log out and log in to the app with a different extension. Thank you!

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Anirban answered

When you sign in the app with one user you will get to view all the features of that user/extension and each time you sign in you require authentication(credentials) for that particular user/extension.

This is purely due to security reason and to protect privacy of the users and extensions as you cannot have permission to view or message from another extension/users. In RingCentral each users require their own credentials and authentication for call/message in app or even in API call.

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