question

Natasha Harmon avatar image
Natasha Harmon asked jenn-community-moderator commented

Call queue text messages,Need to access text messages on call queue line

Since the new app was released and we can no longer log into the call queue lines from the new app we have found that we have NO way to access text messages being sent to the call queue. This is a big problem for my business and needs rectified immediately. Has anyone found a work around or a solution to this?

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If anyone has figured out how to access their call queue text messages since the new app has come out can you please share? We have nothing but problems with the call queue line since the new app has been released. We can only access the voicemails on this line by going in through the admin portal and call queue management. The app won't allow us to log into call queue any longer. SO FRUSTRATING!!!! We are missing messages bc of this.

sms and text messagingcall queues
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Hello @Natasha Harmon! We do apologize for the inconvenience. We are working to improve our product. I created a case here https://support.ringcentral.com/contact-support.html, and we'll have someone to reach you regarding this. Here's your case number 12993696. We appreciate your patience in this matter.

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