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Jan Rusnak avatar image
Jan Rusnak asked Vineskills Team answered

Sentiment Analysis with RingCentral

Hi, I was wondering if RingCentral has any out of the box Sentiment Analysis/ Call Transcript already available on call log data?

Thank you in advance for your help

analytics and reporting
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2 Answers

Phong Vu avatar image
Phong Vu answered

Call recordings are not transcribed and thus, there is no sentiment analysis either. If this is critical for your company, you can implement it though.

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Vineskills Team answered

I'm also interested in this feature. I was wondering if there has been any progress with Transcripts being available.

They now released Ring Sense, which should have transcripts and other things. Is any of that available via API?

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys