question

Yazan Alfarra avatar image
Yazan Alfarra asked Phong Vu answered

No Automatic Recording Option

Hello, I did a sandbox and my account number is +18024488966, I had no luck finding the automatic recording option, followed the instructions there is only on-demand.

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call recording
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1 Answer

Phong Vu avatar image
Phong Vu answered

By default, automatic recording is turned off for all sandbox accounts. It can be turned on per request and I just enabled it for your sandbox account.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys