question

Chris Fair avatar image
Chris Fair asked ·

Recording stop after caller is put on park location

I called support and learned this is expected behavior. This is not how other call recording systems work. The call should stop recording for the hold and start back once resumed.

call recording
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Phong Vu avatar image
Phong Vu answered ·

A parked call can be picked up by any other agents and it is kind a new call (even the session id remains the same). I am not sure that it should behave as you expect that the recording must be resumed. It is not the same as hold/resume a call.

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