question

Roshan Wewewala avatar image
Roshan Wewewala asked Phong Vu answered

is it possible to get call records by text

this is for developers - we need to get caller backup MP3 & text file, if that feather able to include it would be great support for us when it get backup we can see the call recoding by text as well . kindly update is it possible to do so ?

phone
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1 Answer

Phong Vu avatar image
Phong Vu answered

No, currently RingCentral does not transcribe call recordings. You can implement your own app to access your company call recordings and use 3rd party speech to text (such as IBM Watson, Google Cloud, AWS etc.) to transcribe the recordings and keep them in your own database.

Check out this blog for further info.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys