question

Andrew Upman avatar image
Andrew Upman asked mary-community-moderator commented

Ring desktop & App to multiple extensions

I'm set up so that when someone calls our extension 6000 is goes to multiple people that are a mix of physical phones and app users that each have their own extensions. I can't figure out how to make it so the app users are able to receive calls when the ex 6000 is set to ring desktop & app. The only way around this is to have the apps users cell phone number entered in the call forwarding but then it won't use the app and therefore those users can't transfer calls.

call handling
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

I'm assuming that your extension 6000 is a User extension, which is why it doesn't work for other users' apps. However, it is possible if you create it as a call queue extension instead.

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It is a user extension so that would probably explain it, thanks.

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You're welcome! You may vote for this feature request at https://ideas.ringcentral.com/ideas/CUSTCOM-I-4486.

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