Does anyone know RingCentral's official RTO & RPO figures? I need this to for my business insurers and our BCP. RTO - Recovery Time Objective and RTO Recovery Point Objective.
I dont want to know how well the system/platform has performed. I need to know if/when the system goes down how long will it take for Ringcentral to restore service and once restored how much data will I loose.
We do not have publicly available SLA-related stats to share with customers beyond what is available at https://www.ringcentral.com/trust-center.html#reliability.
We recommend reaching out to your Account Manager.
Thank you for reaching out to me.
I appreciate the link to the documentation; however, I do find it ironic that you have a blog that discusses ‘What is disaster recover?’ What is disaster recovery? | RingCentral which states customers should collate RTO and RPO figures and yet you cannot provide this information for RingCentral.
If RingCentral is targeted and one of your data centres is down how long before service is restored?
According to my internal source, customers have spoken with their Account Executives and had some form of SLA included with their contract, which also required the customers to sign an NDA. Have you reached out to your Account Manager yet?
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