Abandoned Call Report / View

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aaron-west7756 asked Nov 2, '17 Kevin Y published Aug 10, '22

Abandoned Call Report / View

We have Live Reports and I was wondering if there was a way (whether Live or in the standard reports) to view Abandon Calls quickly (especially if they are part of a queue) so that they can be called back by an available team member? Is there a view that can be setup to do this?

analytics and reporting

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Answer 1 · 2017-11-09T08:18:42Z

alexey-p-zhuk507 answered Nov 9, '17 dream-vacations-travelperks commented Dec 8, '17

Hi Aaron,

Will you be willing to join the beta testing of a new reporting widget that shows information on calls in Live Reports? It will allow you to see abandon calls and the caller ID to make a quick call back.

Thanks.
Alexey P. Zhuk

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dream-vacations-travelperks commented · Dec 08, 2017 at 08:52 PM

Hi Alexey,

We would be happy to participate in this as well. I was searching help for this exact purpose. Thank you. Gary

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Answer 2 · 2017-11-09T12:42:08Z

aaron-west7756 answered Nov 9, '17

Alexey, We would be happy to be part of that. We want to do whatever we can to help improve Ring Central (we are a software company, as well, and understand the need for good beta testing). Thanks!

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Answer 3 · 2018-01-25T00:33:30Z

alain-uwizeyimana8613 answered Jan 25, '18

Hello there,
We would be happy to be part of this preview.
Thanks,

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Answer 4 · 2018-01-25T06:14:26Z

arminder-singh8614 answered Jan 25, '18

Yes, we really need this feature in our workflow. One of our key call metrics is around Call Abandon Rate and after we recently switched to RingCentral, we can no longer track that metric. Request you to include us in the beta for the CAR at the earliest pl.

Thanks,
Arminder

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Answer 5 · 2018-02-15T21:25:15Z

alaine-sine8922 answered Feb 15, '18

I am in need of this feature. Can I be included in your beta testing? Please reach out to me. Thank you.

Alaine Sine
609-587-2262

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Answer 6 · 2018-02-23T04:11:27Z

travis-nichols9003 answered Feb 23, '18

Abandoned calls need to be included in historical reports. For a queue with simultaneous ring, the "missed" call metric is useless.

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Answer 7 · 2018-09-12T17:25:14Z

dan-roberts answered Sep 12, '18 saadetswift16514 commented Nov 18, '19

Our organization desperately needs this feature. Are you still taking beta testers?

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saadetswift16514 commented · Sep 13, 2018 at 08:19 PM

Hey Dan! I have followed up with the Product Manager conducting this Beta and shared their email address with you. Keep an eye out for an email :)

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travis-nichols9003 commented · Sep 13, 2018 at 08:33 PM

Hi Saadet, could we get into the beta testing as well? Right now we are having someone manually go through the call log and grab them and its incredibly inefficient. Thanks!

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saadetswift16514 commented · Sep 13, 2018 at 09:07 PM

Sure! I'll let the PM know you're interested as well :)

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alain-uwizeyimana8613 commented · Sep 17, 2018 at 05:49 PM

Will you please add me to this beta. We really need this feature. Please and thank you in advance.
Alain

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saadetswift16514 commented · Sep 17, 2018 at 07:21 PM

Hey Alain, I have already sent your information to the Product Manager :)

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Answer 8 · 2019-02-12T22:13:47Z

blair14081 answered Feb 12, '19 jessica-community-moderator commented Jul 1, '19

Is this something that is available now? Looking to create daily reports. Thank you!

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jessica-community-moderator ♦♦ commented · Feb 14, 2019 at 11:29 PM

Hello,

We are still in Beta. I've sent your account info to the project manager in charge of the project so they can add you :)

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Answer 9 · 2019-04-02T14:17:04Z

brian-ethridge14878 answered Apr 2, '19 saadetswift16514 commented Nov 18, '19

If you are still in Beta, we would like access to this product. Thanks

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saadetswift16514 commented · Apr 04, 2019 at 02:03 PM

Hey Brian, I've shared your account info with the PM who is in charge of this beta. She will be sending you a User Guide sometime this week, most likely :)

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Answer 10 · 2019-04-17T22:15:22Z

rachael-bullard answered Apr 17, '19 saadetswift16514 commented Nov 18, '19

We'd like to participate in this beta as well. We are looking for a report like this. Thanks!

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saadetswift16514 commented · Apr 18, 2019 at 02:21 PM

Hey Rachael, I've provided your info to the PM in charge as well :)

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rachael-bullard commented · Jul 25, 2019 at 03:24 PM

I never received any information in regards to this. Just wanted to follow up.

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saadetswift16514 commented · Jul 29, 2019 at 02:37 PM

Oh no! Let me follow up on that :)

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saadetswift16514 commented · Jul 29, 2019 at 03:12 PM

Hey Rachael, looks like the beta test has reached its max occupant involvement. So sorry about that!

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