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michael-arndt1083 avatar image
michael-arndt1083 asked ·

Can I use my Twilio number with Ringcentral?

I have a Twilio number which I'd like to use with Ringcentral for inbound/outbound calls but I'd like the SMS messaging to be handled by a different service. Is this possible with Ringcentral?
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luke2909 avatar image
luke2909 answered ·
It turns out this is not something we can do. In order to use your Twilio number with RingCentral you would need to port it out of Twilio to RingCentral. In general, and in large part due to technical/FCC requirements, you can only use one phone number with one service provider's features.


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Luke, if we want to use ring central for voice but use something like twilio for sms, do you know if that works? I spoke with twilio and they said it works for some carriers but they were unsure of ring central.  We have several business numbers we want to text from and Ring Central doesn't have a clean way of managing multiple sms text numbers/messages.  If we used Twilio, we could integrate with our team inbox platform.
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I'm thinking of using Twilio as well because RingCentral makes automating MMS impossible without being a programmer. I just wanna send vcf's and images, but their integration with Zapier doesn't allow for MMS only SMS.
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Eric Jones avatar image
Eric Jones answered ·
Found this answer in Google as we currently are looking for a VOIP solution but have a few Twilio numbers. I understand it can be ported over. Does RingCentral still allow the number to send and receive SMS?
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Hi Eric,  yes, RingCentral supports both SMS and MMS.  

Mike 
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Mike, if we want to use ring central for voice but use something like twilio for sms, do you know if that works? I spoke with twilio and they said it works for some carriers but they were unsure of ring central.  We have several business numbers we want to text from and Ring Central doesn't have a clean way of managing multiple sms text numbers/messages.  If we used Twilio, we could integrate with our team inbox platform. 
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Hi Josh, 

There are a couple integrations available with Twilio. You can check them out here !
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