We created an url which opens when we receive a phone call to our Ring Central soft phone. But when we restart the computer the url is missing. We spoke to Ring Central customer service and they explain that is normal. It will not keep the url in the softphone. So our only solution is to re-paste the url everyday in the soft phone.
In Settings->Calls->Incoming, you have the option to turn on "Launch an external app or a URL on incoming call" and then you are able to enter the "Execute command". BUT you're not able to save it. So every morning our users need to enter the "Execute command".
I've seen this issue raised in many different ways here in the community but I wanted to spell it out so that perhaps more people will find this issue and "upvote" it so that it actually gets addressed. This is something that's obvious and is actually detrimental to the existing feature. More of a glitch in the code than a missing feature.
This is happening to me too. It will work all day long, but the very next day when my sales team comes back to the office the "Execute command" field goes blank. I have a file path with command line arguments in there. I will make sure everyone is up to date and get back.
I don't know why there is no "save" button in the option menu or why "some" of the settings are not save automatically while you change it, but for the command/URL scenario opening the case is not needed. The only thing you have to do after entering the command or URL is to close the settings window and then "log out" from the application. The settings are saved then and next time you log in it should be there. Closing the application using X from the top corner of the window or restarting the workstation will just "kill" the application without the settings being saved.
Hey Rob! So I spoke with my Engineering Team and they cannot replicate the issue. The URL should stay put. I think it's being rude and wonky for you. So! Please open a case, we will need to get debug logs in order to further investigate. It is not normal behavior to lose the link.
Also, please keep me updated! Feel free to post your case number here and let me know if you're having any issues getting the help you need :)