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simon-c asked simon-c commented

Integrate RC actions in Salesforce Process Builder

We are considering pursuing this in our org.
It would be helpful to have the call pop when someone calls in, but beyond that, what is possible? Can we automate processes with process builder based on actions taken within the dialer?
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ron-levy11663 answered
The RC integration is very limited and RC didn't do any updates to the Salesforce integration for years if you are using Salesforce lightning the incoming call is not going to work for you to. Work flow is not working with RC.
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srikumar-subramaniam5985 avatar image
srikumar-subramaniam5985 answered
Hi Ron,

I am from the RingCentral product team. Can you please elaborate on the issues you are facing with the RingCentral Salesforce integration. We have made significant changes to the product based on customer feedback and added several new features. Please email us at  integrations_feedback@ringcentral.com

Also what version of the integration are you using? 

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simon-c answered
Hi Srikumar,

Has it become possible to hook into call events and have them trigger process builder actions?

Simon
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srikumar-subramaniam5985 answered simon-c commented
Hi Simon,

We do not have a readily available way for you to trigger process builder from the integration. However you can use our open platform API's. Also I am interested in learning about your use case to add features in our roadmap around process builder. Would you be open to providing us the details of your use case. Please reach out to us at  integrations_feedback@ringcentral.com 

Thanks
Srikumar
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Is it possible to customize the Task  type that  RC creates after a call ends? Currently it's just blank.

Potentially then we could trigger a process builder to run when a new task of type 'RC call' or similar is created.
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ron-levy11663 answered jessica-community-moderator commented
Hi Simon.
1. We update to the latest ver and when customer call in the customer need to display and this is not working on lightning it is overwriting what we are working on instead of having a popup with the name.
2. You can't click to text link in the Croome plugin.
3.whan you transfer a call you can't do worm transfer.4. we can't use texting with a workflow.5. text template.and much more

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Hi Ron, 

Can you email Srikumar directly at  integrations_feedback@ringcentral.com
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