question

Andy avatar image
Andy asked saadetswift16514 answered

Uptime SLA?

  1. Account type (U.S., Canada, UK,  AT&T, Telus, BT):  US
  2. Related case number (if applicable):  NA
  3. Detailed description of problem:  What is our uptime SLA for a standard account?
  4. Previous troubleshooting steps taken:  NA
  5. Software version:  NA
  6. Number of Users affected:  NA

General Topic
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered
Hey Andy, could you be more specific about what SLA you're referring to?
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Andy avatar image
Andy answered
Basically what is guaranteed in regards to availability to the RingCentral product that is not covered under your enterprise offering? You post a 99.999% uptime SLA on your enterprise product page - however the other products do not specify an SLA. Thanks!
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered
Hey Andy! I would suggest chatting with your Account Manager :) They may have a better idea than myself
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app