All users have calls forwarded to their mobile phones.
Multiple users within these groups report issues with receiving calls.
The following problems occur regularly (at least daily)...
(1) Call does not ring at all on the forwarded smart phone (however the call does show up as a "missed call" in the RingCentral reporting features).
(2) Call rings, but pressing "1" to accept the call does nothing. The call cannot be picked up.
(3) Call rings briefly (one or two rings), despite our sequential settings that rotate the active user every 15 seconds.
We opened a case for this issue 4 days ago.
No one from Ring Central has contacted us, despite the message that we would be contacted in 1 business day.
Chat sessions to Ring Central say "an agent is on the way".
I've abandoned two (2) chat sessions after what I determine to be excessive wait time.
I'm becoming increasingly frustrated with RingCentral, as our business is taking a hit from the increasing numbers of missed calls and NO help from RingCentral customer support.