question

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nikole-smith asked ·

Re-directed calls.

I recieved a new personal number for my phone. The old number should still be used for the company. I no longer am recieving them and they are going to my co-workers phone. How do I recieve the calls for the buisness line?
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nicole-orlanzo avatar image
nicole-orlanzo answered ·
Hi Nikole,

Just want to make sure I fully understand the goal. You had a phone number which was assigned to your user (Nikole Smith) directly. You have just added another phone number and you would like both the first number and this new one to go to you directly. However, the original number is now routing to your coworker?

If you go to the Admin Portal > Phone System > Phone Numbers > Assigned you can search for that original number and see where it's pointing to. 
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nikole-smith avatar image
nikole-smith answered ·

I dont see the option for the admin portal, but yes to your above question.
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Are you an admin in your company's RingCentral system? If yes, when you login to the service.ringcentral.com website you can click the blue "My Extension" button on the top right and choose Admin Portal.

If you don't have admin rights then whoever handles the RingCentral setup in your office would have to look into this for you.


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