question

Angie Blackwell avatar image
Angie Blackwell asked Becky-Community_Manager edited

transferring calls

can't transfer calls anymore on the mobile app? It use to work but now it don't come up to choose the transfer button?

phone
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Angie,

Which app are you using? Is it the one with an R icon or phone symbol?

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1 Answer

Wendy Busse-Coleman avatar image
Wendy Busse-Coleman answered Becky-Community_Manager commented

I have been sending out "friendly reminders" to my Users to replace the app not only on their desktop but also on their mobile phones with the "new" unified app. Some "get it" and others, well let's just say I need to keep sending the "friendly reminder."

Here is the link:

https://www.ringcentral.com/apps/rc-app

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

@Wendy Busse-Coleman Keep us updated on how this goes with your users and if there is anything missing that we can provide to make it easier!

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