question

Angie Blackwell avatar image
Angie Blackwell asked ·

transferring calls

can't transfer calls anymore on the mobile app? It use to work but now it don't come up to choose the transfer button?

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Hi Angie,

Which app are you using? Is it the one with an R icon or phone symbol?

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Wendy Busse-Coleman avatar image
Wendy Busse-Coleman answered ·

I have been sending out "friendly reminders" to my Users to replace the app not only on their desktop but also on their mobile phones with the "new" unified app. Some "get it" and others, well let's just say I need to keep sending the "friendly reminder."

Here is the link:

https://www.ringcentral.com/apps/rc-app

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@Wendy Busse-Coleman Keep us updated on how this goes with your users and if there is anything missing that we can provide to make it easier!

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