question

Nate Goff avatar image
Nate Goff asked mary-community-moderator commented

How can admin find and listen to another ext manually recorded phone call?

I am an admin and cannot find the other users to listen to the calls that they manually recorded. We do not have the automatic recording option with our plan.

call recording
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mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator edited

Hi @Nate Goff, if you are referring to On-Demand Call Recordings, check this KB Article.

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Nate Goff avatar image
Nate Goff answered mary-community-moderator commented

@Mary-Community_Moderator that works to listen to my own extensions calls. But how do I listen to other extensions calls?

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@Nate Goff, you must go to your Admin Portal.

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