question

Cara Moore avatar image
Cara Moore asked Chuck Metzger edited

how to access call q voicemail

how do you access by deskphone the call queue messages? ty

call queues
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ty for response. they are wanting to use dial in by their deskphone not tablet

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If they are wanting to use a deskphone to check the voicemail, it must be assigned to an extension and the extension associated with a deskphone.
I might recommend you work with Support directly to set this up on the deskphone you are wanting to be able to check the queue voicemail. You can access our contact page HERE.

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Becky-Community_Manager avatar image
Becky-Community_Manager answered mary-community-moderator commented

Hey, @Cara Moore - Have you tried the steps in this Knowledge Base article?
https://support.ringcentral.com/article/View-Call-Queue-Voicemails-in-RingCentral-Online-Account.html
Let me know if this helps - if not, we're glad to assist further or you can work with support directly.

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some of the laptops do not have speakers

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Hi @Cara Moore, Visit this KB article for the guide on how to check your voicemails over the phone.

https://support.ringcentral.com/article/5-10-How-to-check-voicemail-messages-over-the-phone.html

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Chuck Metzger avatar image
Chuck Metzger answered Chuck Metzger edited

You can call the extension of the call queue, and when the greeting plays hit *, enter PIN. Get the call queue extension under Call Queues when logged in as supeadmin.

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