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Codimite Development asked ·

Couldn't make calls via Sandbox environment

,

We tried several times to take calls from the sandbox environment. We can set up extensions but we couldn't able to activate those numbers(It didn't receive an email to any user email address). Is there any way to test this using a free developer account?

sandboxinbound callsoutbound callsfree developer accounttake calls
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Phong Vu avatar image
Phong Vu answered ·

What is your sandbox account main company number?

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Codimite Development answered ·

Thanks for your quick response on this, +14243162187 is the Primary number for the sandbox environment.

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Thanks. Can you check your email inbox to see if you receive activation emails for your 2 new extensions. Let me know.

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Didn't receive any email to any of the above users. this is our https://service.devtest.ringcentral.com/application/users/users/default dev-test environment.


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Phong Vu avatar image Phong Vu ♦♦ Codimite Development ·

I will notify the team again. They told me that it's fixed but it seems not.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys