question

Peter Lisle avatar image
Peter Lisle asked Phong Vu answered

Unable to create a recording in sandbox account

Hi,

I have made a clone of an already graduated app used for retrieving call recordings to use JWT authorisation rather then the current username/password method.


The problem I have is I'm unable to create a recording in the sandbox which I need to graduate the app.


I can't make an outbound call as it keeps saying destination blocked and when I make an inbound call, the on demand recording button is deactivated.


Please help.

call recording
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1 Answer

Phong Vu avatar image
Phong Vu answered

I don't know the reason why you cannot make an outbound call. But you should be able to make calls between your sandbox users.

Check this out. And when you make a test call, just answer and click the "Record" button to record the call.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys