This is an old thread you jumped on - but, if you have admin access to the RC app:
- Under your User tab, there's 'Phones & Numbers'
- On the Phone tab, there's should be your physical phones description, click on the 'Edit' to the right of the screen.
- On the next page, click the 'resync'.
My understanding is that it will reload the phones configuration, and reboot it. Perhaps something went awry with the NTP settings.
Hope that helps - otherwise, i'd reach out to their techs.
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