question

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phil-harris4365 asked ·

date and time out of sync vvx411

phonehardware
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danno147 avatar image
danno147 answered ·
Reboot phone via HOME key.
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phil-harris4365 answered ·
Good morning. Thanks for the response. I have reboot via home key. Still flashing error in date/time bar. See attached:
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phil-harris4365 answered ·
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mike answered ·
Hi Phil,  Just letting you know one of our support agents will be in touch with you. We've opened case 05485783 for you. 

Mike 
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phil-harris4365 answered ·
Thank you!
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Marissa Johnson avatar image
Marissa Johnson answered ·

Phone is saying time/date out of sync. I have unplugged phone multiple times and it still isn't working.

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Marissa,

The phone is no longer connected in that case. It needs to be re-provisioned. Please contact our Tech support.. All of our Support numbers can be found here. You can also open a support web case here.

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Joe Cache avatar image
Joe Cache answered ·

Marissa,

This is an old thread you jumped on - but, if you have admin access to the RC app:

- Under your User tab, there's 'Phones & Numbers'
- On the Phone tab, there's should be your physical phones description, click on the 'Edit' to the right of the screen.
- On the next page, click the 'resync'.

My understanding is that it will reload the phones configuration, and reboot it. Perhaps something went awry with the NTP settings.

Hope that helps - otherwise, i'd reach out to their techs.




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