question

Matt Snowden avatar image
Matt Snowden asked mary-community-moderator commented

Call Quality Issues: iPhone App + Apple AirPods Pro

Has anyone noticed and/or resolved call quality issue when using Apple Airpods Pro on a quality cellular data connection to make/receive calls on the RingCentral iPhone app?

I have some quality issues without the AirPods when sending/receiving calls via the RingCentral iPhone app over cellular data, but when I switch to my Apple Airpods Pro the quality gets so bad they can barely understand me, according to the person on the other end of the call.

phonehardware
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Hi Matt, for call quality issues, you may ask assistance with Technical Support. You can create a case online or call our 24/7 Customer Support at 1-888-898-4591.

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Thanks I opened the case yesterday like you said, but have not heard anything back.

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I see the case that you created, Matt. It's assigned to an agent but not yet checked. You may receive an email today.

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