question

Matt Snowden avatar image
Matt Snowden asked ·

Call Quality Issues: iPhone App + Apple AirPods Pro

Has anyone noticed and/or resolved call quality issue when using Apple Airpods Pro on a quality cellular data connection to make/receive calls on the RingCentral iPhone app?

I have some quality issues without the AirPods when sending/receiving calls via the RingCentral iPhone app over cellular data, but when I switch to my Apple Airpods Pro the quality gets so bad they can barely understand me, according to the person on the other end of the call.

airpodsiphone apppoor call quality
3 comments
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi Matt, for call quality issues, you may ask assistance with Technical Support. You can create a case online or call our 24/7 Customer Support at 1-888-898-4591.

0 Likes 0 ·

Thanks I opened the case yesterday like you said, but have not heard anything back.

0 Likes 0 ·

I see the case that you created, Matt. It's assigned to an agent but not yet checked. You may receive an email today.

0 Likes 0 ·

0 Answers

· Write an Answer

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app