Call Quality Issues: iPhone App + Apple AirPods Pro

Has anyone noticed and/or resolved call quality issue when using Apple Airpods Pro on a quality cellular data connection to make/receive calls on the RingCentral iPhone app?

I have some quality issues without the AirPods when sending/receiving calls via the RingCentral iPhone app over cellular data, but when I switch to my Apple Airpods Pro the quality gets so bad they can barely understand me, according to the person on the other end of the call.

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mary-community-moderator ♦♦ commented · Apr 15, 2021 at 03:09 PM

Hi Matt, for call quality issues, you may ask assistance with Technical Support. You can create a case online or call our 24/7 Customer Support at 1-888-898-4591.

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Matt Snowden commented · Apr 16, 2021 at 04:17 PM

Thanks I opened the case yesterday like you said, but have not heard anything back.

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mary-community-moderator ♦♦ Matt Snowden commented · Apr 16, 2021 at 04:29 PM

I see the case that you created, Matt. It's assigned to an agent but not yet checked. You may receive an email today.

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Chris Ellis commented · Aug 16, 2023 at 01:18 PM

what was the solution to this issue. we are new to RC and i have a couple of people complaining about this? It just started happening. They were working great.

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mary-community-moderator ♦♦ Chris Ellis commented · Aug 17, 2023 at 05:36 PM

Hey @Chris Ellis, it's important that you submit a ticket with Tech Support about your issue. It looks like an escalation to the Quality of Service (QOS) Team is necessary to resolve the issue.

https://support.ringcentral.com/new-case.html

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