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walt-ruppar6546 asked ·

Outlook Plugin for Mac Not Working

I am at a loss here.  I have the most up to date versions of Outlook and RC Meetings on my Mac. Both work fine on their own.  I have installed the RC Meetings Plugin for Outlook.  I have the "Add RingCentral Meeting" icon when creating a new meeting, however when I click the icon all that happens is the following message being displayed:  
 Cannot find the RingCentral Meetings client on your computer. Install the RingCentral Meetings client. 

How do I troubleshoot this?
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saadetswift16514 answered ·
Hello Walt,

Could you provide a screen shot of the error message?
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walt-ruppar6546 answered ·
Sure.  Here you go...

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saadetswift16514 answered ·
Thanks for the information, Walt!

Try reinstalling the plugin and make sure that it is housed in the /Applications folder and not the user application folder ~/Application

Here is a link that describes the difference between the two:  https://www.engadget.com/2010/12/03/mac-101-the-two-applications-folders/

Let me know how it goes!
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walt-ruppar6546 avatar image
walt-ruppar6546 answered ·
Also, here are the versions of Outlook and RC Meetings I have:

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That's great! You're very welcome :)
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max-cousin6926 answered ·
I have a slightly different issue.  I cannot get the add ringcentral meeting option to appear. These are domain joined macs. After running the plugin installer I restart outlook but never get the buttons. 

Running Office for Mac 2016.
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Hey Max, 

Do you have an example you can share?
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I am running outlook 2016 for mac

1. I install the latest outlook plugin for mac.

The buttons are not available in outlook ( even after restarting)

The directions simply state to restart outlook.

Key things:

This Mac is AD joined. 




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I would suggest opening up a case with us so we can do a screen share and investigate.
  

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any updates on this? I have the same problem
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Hey Ricardo, please open a case so our Support Team can troubleshoot what's going on
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walt-ruppar6546 answered ·
Ah Ha!
That was it... the RC Meetings install had placed the actual app file within ~/Library/Application Support/RingCentral Meetings and an Alias in ~/Applications.  I moved the app file to /Applications (not ~/Applications) and now the Outlook plugin works as expected.

Many thanks for the assistance!
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