Ted Morava avatar image
Ted Morava asked Ted Morava commented

Outlook Scheduler or Add-in (Modify Meetings)

With either Add-in or Scheduler, once the meeting is created on Outlook

Unable to go back and modify/ and or adjust meeting

When done directly on RingCentral App, no issues, and can go back and modify future meeting.

Is this a bug or is this normal behavior

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Ted, I'll check this with the Product Team.

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Ted Morava avatar image Ted Morava mary-community-moderator ♦♦ commented ·

I super appreciate it, I'd love to hear what you find. When I generate meetings via the Scheduler Add-On App ->

They do not show up on the RingCentral 'Scheduled Meetings' -> If I tie my Outlook Calendar to RingCentral App -> They do show up

When clicking the ... for more information on the meeting, more specifically, adjust details. As an example, 'waiting room' vs 'no waiting room'

Meetings with scheduler are not adjustable; meetings created directly via the app itself are capable of modification.

I'd love to see what they find out

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mary-community-moderator avatar image mary-community-moderator ♦♦ Ted Morava commented ·

Just to clarify, are you using RingCentral Meetings or RingCentral Video?

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