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Account Access Confirmation issue

  • November 30, 2020
  • 1 reply
  • 681 views

I received a notice today when I went to login saying that RingCentral didn't recognize my device. Even though it is the same device I have been using for a year. The sent a code which I entered and received the following message "Sorry, we can't recognize the device. Please use other device or browser and try again. " I am, and always have, used chrome. I tried multiple times same response. I was able to login using edge, but when I went to send support a message they said I wasn't logged in and sent me to a log in page. I entered my credentials and received a message "authentication error".


Anyone have any ideas?

Best answer by Jessica H.

Hi @David Bettin,

This usually happens when the Chrome browser has the Ad Block extension/plug-in installed, especially uBlock Origin. Can you check if you have these installed? They could be blocking RingCentral.

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  • Community Manager
  • 408 replies
  • Answer
  • December 4, 2020

Hi @David Bettin,

This usually happens when the Chrome browser has the Ad Block extension/plug-in installed, especially uBlock Origin. Can you check if you have these installed? They could be blocking RingCentral.


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