Is it possible to configure the system so that if no one in a department answers, the call is automatically forwarded to a different pre-defined department? If so, how? Example: Call comes in and Auto-Receptionist sends call to Department ABC. If no one in ABC answers the call, then the call is automatically routed to Department XYZ. The transfer between ABC and XYZ should not require any action from the caller.
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There is an option to forward call to an extension to other phone number if unanswered during User hour.
Check this reference: https://support.ringcentral.com/article/9758.html
and this
Hope this help
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