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Question

Cant login on new computer

  • November 14, 2024
  • 1 reply
  • 937 views

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Trying to login on a new computer but getting this message. “This redirect failed because URL blocked. Please contact our support.”

1 reply

Mary-Community_Moderator
Community Manager
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Hi ​@mike-21,

To resolve this, please try the following steps:

  1. Clear your browser cache and cookies or try using a different browser.
  2. Disable any VPN or proxy that might be affecting the connection.
  3. Check your firewall or security software to ensure it’s not blocking the URL.
  4. If you're still having trouble, please try logging in via RingCentral’s desktop app if you’re using a browser.