Last month I ordered 3 phones and planned to bring 1 more for a total of 4 lines.
I received 3 phones, with one missing the power chord. On July 1st, my Account rep told me that I would need to return the one that didn't have a power chord, and she would send me a label. She stated they could not just send me a power chord. I figured out the old phone provider would not allow me to keep the phone I was going to bring so the account rep had me sign and order 2 additional phones. This brings the total phones I have to 5, as I continue to wait for the return label.
On the 5th I received the 2 new phones and the missing power chord I was told could not be sent. Both T54 phones that came in on the 5th did not have chords. This brought my total phones to 5, with 3 power chords.
Monday the 15th our new location opened and the phones will be needed, but I was stuck with 1 extra phone, and short 1 power chord.
On the 17th I received 2 power chords bringing my total to 5 functional phones for my location that only needs 4.
I reached out again on the 19th, and 26th. I still have no returned label, no credit for the extra device, and no response or update.
I have added both Service <service@ringcentral.com>, and partners@ringcentral.com to emails asking for help but still have not gotten anywhere. I tried to call in but all they wanted to do was transfer me to my rep that is the one not getting this resolved.
Does anyone have suggestions or recommendations on how to contact ring central in a way that will get a response and solution?