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New Participant
Jan 20, 2025 11:47 PM UTC
Question

Handset rings but no voice can be heard from caller or receiver

Our handset rings, but when the phone is answered, their is no sound on either the caller or the receiver end. We have done a factory reset to this particular handset and the problem is ongoing.

    1 reply

    RingCentral VIBE Royalty
    Jan 22, 2025 2:35 PM UTC

    Something to try:
    Disable the account in the admin portal, re-sync the phone, then enable the account.