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New Participant
January 20, 2025
Question

Handset rings but no voice can be heard from caller or receiver

  • January 20, 2025
  • 1 reply
  • 107 views

Our handset rings, but when the phone is answered, their is no sound on either the caller or the receiver end. We have done a factory reset to this particular handset and the problem is ongoing.

    1 reply

    RingCentral VIBE Royalty
    January 22, 2025

    Something to try:
    Disable the account in the admin portal, re-sync the phone, then enable the account.