Is it possible to change the operator based on a schedule?

Forum|Forum|6 years ago
August 7, 2020
1 reply
296 views

For example, during business hours, one of our extensions would be set as the operator extension, and after hours, it would be another extension, based on a schedule? (So we don't have to change it manually every day).

Mary-Community_Moderator

Community Manager

Hi Zach,

This option is not available. However, you can make a custom rule based on your preferred time and assign extensions who would answer the calls. You may check on the link below,
https://support.ringcentral.com/s/article/Adding-Custom-Rules-More-Option?language=en_US

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