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The First Step
Mar 17, 2021 8:37 PM UTC
Question

Is there a way to add a Manager to a Call Queue that is already made.

I have a Call Queue and I am the manager of that call queue. How do I add another manager to a part of that call queue.

    4 replies

    Mar 17, 2021 9:22 PM UTC

    Hello Andre, you can add and remove call queue members. Click HERE to know more. Thank you!

    The First Step
    Mar 17, 2021 9:25 PM UTC

    That is how to add members I need to add another manager?

    Joe Cache
    RingCentral VIBE Royalty
    RingCentral VIBE Royalty
    Mar 19, 2021 3:49 PM UTC

    Jenn was close - just look a little bit above on the Queue details:1616168883415.png

    You may also want to check the Notification email for the voicemails for the group - I found that if you have a distribution group set in exchange, you can add that email address, and any missed calls - that voicemail then goes to the dist_group.


    The First Step
    Mar 19, 2021 3:55 PM UTC

    When I click in there I only see my name and have no way of adding some one to the listingmsedge-p47e9isga4.png