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Question

Isn't it illegal for RingCentral to not allow online cancellations?

  • December 4, 2020
  • 1 reply
  • 205 views

RingCentral requires for you to cancel their plan over the phone. From what I know/heard, RingCentral is located primarily in California- a state that has a law requiring for services with subscriptions to have an online cancellation option. https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201720180SB313

So, is RingCentral breaking the law? I don't want to call a phone number to cancel and have a billion people try to contact me (again) and talk me into staying.

1 reply

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  • Community Manager
  • 408 replies
  • December 10, 2020

Hi @Vivian Probst,

I followed up with our legal advisor and was told that the law that you've highlighted does not apply to RingCentral's provision of its business product, RingCentral Office.


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