I had the same issue. Filled out and submitted the PDF (1 Feb), had an issue, was told to correct the error and resubmit (23 Feb), resubmitted the PDF (23 Feb), and was then told to use the portal on 6 Mar. I registered on the portal an my Brand Identity was approved in day. I thought great, I can start using SMS. Nope, you then have to get back on the SMS portal and submit your campaign for approval, which will take at least another 30 days. No one at RingCentral could tell me what happened to my PDF forms.

RingCentral's TCR registration is a total goat-rope. What's interesting is that TCR registration only took a few days to be fully verified (approved) with the VOIP provider for my other company. It will be interesting to see what happens on 31 Mar. Good luck.

My apologies, typically team members reviewing the PDF submission do check TCR first to see if there was already a registration, or a registration was submitted via the Admin Portal. Will pass this along as a reminder to check these two items first before responding to PDF submissions.

My apologies, unfortunately over the last several weeks there have been some changes and additional information is being required. While the team is still working through manual form submissions, most of these forms will be rejected due to the new information being required which is why we are recommending to proceed using the Admin Portal (not to mention and as you already stated, it will be a much, much faster process).

Please note that while we cannot make any guarantees, we are working with our partners to try and ensure that any customer that is in the process of working through their TCR registration is not disrupted by campaign vetting or other delays.

I am in TCR registration hell as well. Just out of curiosity- what is the other VOIP company that had your registration approved in days?

Hi Sean,

Would love to private email you regarding RingCentral vs 8x8. My email is david@icanstorage.com. Please reach out if you are willing to share your experience. I am at the point of looking to move my business to 8x8 if I can’t get this resolved in the next couple of days.

Thanks

David.

David, I'll shoot you an email in a min. However, I'll can tell you now that the RingCentral interface is more intuitive and it integrates seamlessly with our CRM (specifically SMS, ha ha). 8x8 always seemed a bit complicated to set up and make changes, although their customer support was always available walk me through everything. In reality, I only had to use the admin console a few times over the years, I think only when lines were added or removed.