Removing ext. from "all" incoming calls

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Can you tell me how I can remove my extension from receiving "all" incoming calls and only receiving calls "directly" to my extension? I work in an office with 20 others and somehow my extensions receives all incoming calls. Thanks.

transferring calls

Mary-Community_ModeratorAnswer

Community Manager

Hi Mark, if those calls are from your Call Queue group. You may set your app to "do not accept queue calls." Check the KB article below on how to set it up.

https://support.ringcentral.com/app/phone/desktop-web/setting-up-ringcentral-app-desktop-web-receive-queue-calls.html

Mary-Community_ModeratorAnswer

Community Manager

Hi Mark, if those calls are from your Call Queue group. You may set your app to "do not accept queue calls." Check the KB article below on how to set it up.

https://support.ringcentral.com/app/phone/desktop-web/setting-up-ringcentral-app-desktop-web-receive-queue-calls.html

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