Removing licenses

Hey, @Gene Ringering To discuss downgrades, we recommend working with your account manager. You can reach out to him here: Bruce.Lee@RingCentral.com

Probably no relation to THE Bruce Lee. :)

Let us know if you aren't able to get in touch by circling back here or shooting us an email at Community.Support@RingCentral.com

Thank you, Becky! I will give that a try.

Our company needs to downgrade the number of licenses we have in order to reduce cost and eliminate lines, phones, and users that are not needed, but I have been unable to find anything pertaining to an option for license removal. It looks like 3 licenses were purchased originally and then we added couple of more over the years, but we currently don't need that many. The people that set this account up and configured the system are no longer with our company so I am coming into this with very little knowledge of what I'm doing. How do we remove licenses so we can downgrade from 12 to maybe something like 3-4?